INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
You can reach our customer support team via email at info@epomall.com or by calling +44 7769118314. Our team is available Monday to Friday from 9 AM to 5 PM GMT.
Where is your store located?
Our store is based in London, UK. Visit us at 2nd Floor, College House, 17 King Edwards Rd, Ruislip, London, HA4 7AE, UK.
What should I do if I have a question about my order?
If you have any questions or concerns regarding your order, please contact us at info@epomall.com or call us at +44 7769118314. Remember to have your order number handy for quick assistance.
Do you have a physical store?
No, we operate entirely online. You can explore our unique range of handicrafts and make purchases through our website.
How do I report an issue with a product I received?
If you encounter any issues with a product, please contact our customer service team at info@epomall.com with your order number and a description of the issue. We will assist you with the return or exchange process.
INFORMATION ABOUT US
